CE-DEFUSING THE TENSION: HELPFUL STRATEGIES TO SUPPORT CLIENTS IN AN AGITATED STATE Student AttestationBy checking YES in the box below and completing the Student Information following.I attest I have watched, IN ITS ENTIRETY, the CE video Defusing the Tension: Helpful Strategies to Support Clients in an Agitated State (2.0 CEU's), presented by: Sarah Benson, LSW, LPC(Required) YES Student InformationEnter your NAME & CREDENTIALS (e.g., Jane Doe, MA, LPCC-S), and PROFESSIONAL LICENSE NUMBER (e.g., E.1010101) below as you would like it to appear on your Certificate of Completion:Name(Required) First Last Credentials(Required)Professional License Number(Required)Email(Required) CE Course Post-TestPlease answer all questions. 70% of the questions must be answered correctly to be awarded continuing education credit.1. Which of the following is an early warning sign of escalation?(Required)Click Drop Down to choose your answerA. Calm breathingB. Sudden change in moodC. Sleeping too muchD. Smiling2. The primary goal of de-escalation is to:(Required)Click Drop Down to choose your answerA. Control the clientB. Build rapid rapport and reduce the likelihood of violenceC. Prove authorityD. End the conversation quickly3. Which brain structure is responsible for the “fight or flight” response?(Required)Click Drop Down to choose your answerA. Prefrontal cortexB. HippocampusC. AmygdalaD. Cerebellum4. True or False? Matching a client’s level of aggression is an effective de-escalation strategy.(Required) True False 5. True or False: Active listening is an important communication skill in de-escalation.(Required) True False 6. Which counseling theory emphasizes empathy, rapport, and unconditional positive regard?(Required)Click Drop Down to choose your answerA. Behavioral theoryB. Cognitive-behavioral theoryC. Person-centered therapyD. Psychoanalytic theory7. True or False? Trauma can increase the likelihood of aggression.(Required) True False 8. Which response is considered NOT helpful during escalation?(Required)Click Drop Down to choose your answerA. “I want to help you.”B. “Let’s work together to fix this.”C. “You have to calm down right now.”D. Using calm tone and body language9. True or False? De-escalation requires controlling your own emotional responses.(Required) True False 10. True or False? Restrictive practices like restraints always lead to positive outcomes.(Required) True False CE Course EvaluationThe following course evaluation must be completed to be awarded continuing education credit. Your answers will enable us to improve our program offerings in the future AND address issues with this course in particular.1. Was this course delivery method conducive to learning?(Required) 1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A 2. Were the learning objectives stated in the course introduction met in your opinion?(Required) 1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A 3. Did you gain new knowledge through this course?(Required) 1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A 4. Did the speaker's/presenter's presentation style facilitate your learning?(Required) 1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A 5. Were the handouts/audiovisual aids helpful in the course?(Required) 1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A 6. Will this information be useful in your interactions with your clients?(Required) 1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A 7. Suggestions for improvement:Type your response here.8. Suggestions for future courses:Type your response here.
